ESO Solutions

David Bulloch

David came to ESO with over 18 years experience in EMS in various capacities. He began his career as a volunteer firefighter, eventually became a paramedic, working for hospital-based and private agencies, and finally had various positions in EMS administration. In his last role prior to joining ESO, he was the Communications Manager of the MetroCare – Abilene office. Here, David led numerous CAD installations as well as several billing interfaces to their successful completion and was also responsible for the company’s network administration. David joined ESO in May 2010 to augment the ESO support team and manage new CAD and billing interfaces for the ESO customer base.

Billy Craft

Billy Craft, Implementation Specialist, manages new customer software implementations at ESO. Billy comes to us from Carrollton Fire Department, where he last served as Battalion Chief. He has been a paramedic since 1994 and has worked a full range of operational and administrative positions.

Erica Edgerly

Erica Edgerly, Client Services Administrator, has been with ESO since 2005. She spent several years in the ESO billing department, where she was the product manager of the billing software. During that time, she was responsible for the addition of new software features and functionality that enhanced usability and productivity among billers and end users. She now coordinates new customer software implementations.

Henry Gauthreaux

Henry Gauthreaux, Client Services Senior Support Specialist, has more than 10 years of Personal Computer experience, including starting his own web and graphic design firm as well as overseeing a regional technology transition with Ferguson Enterprises. He joined the ESO Solutions team in 2008 to help solve complex technical problems and implement more efficient solutions for ESO customer support issues.

Pat Locke

Pat Locke, Implementation Specialist, began working for ESO in fall 2008 and has been a certified paramedic since 1996. Prior to joining ESO, she held positions as EMS supervisor, clinical manager and education coordinator in various EMS agencies in Texas, including Montgomery County Hospital District. She now manages software implementations at ESO.

Jenny Smith

Jenny Smith, Client Services Project Manager, has extensive background as an educator and in small business management. Prior to joining ESO, she spent nine years at a Silicon Valley software company, where she managed the customer service team and eventually became the company’s Territory Manager, overseeing offices in San Francisco, Berkeley, San Jose, and Los Angeles. She is ESO’s primary proposal writer and manages communications within Client Services.

Jenna Wakeley

Jenna Wakeley, Customer Support Technician, has taught and supported computer hardware as well as software applications in several previous roles as technology support specialist, computer lab coordinator, and computer literacy trainer. She is ESO’s Tier I customer support representative.