ESO Solutions

ESO Pro Version 4.3 delivered a number of enhancements to the ESO Pro ePCR system, including the release of our Quick Speak translation tool, the addition of the Miami MEND stroke scale, new flowchart and medication options as well as new routes and measures, and more. The release also included enhanced validation customization capabilities, including the addition of “If … then” validation and the ability for administrators to designate custom, pre-defined fields (i.e. CMS Service Level) as being mandatory in their agency’s validation routine.

ESO Solutions rolled out ESO Pro Version 4.2 ahead of schedule on February 11. Enhancements to the system include multi-version support of Physio-Control (offering cardiac monitor interfaces with both the LP12 and the LP15 devices) as well performance improvements to popup windows and tab-to-tab navigation, optimization of memory consumption, and more.

Version 4.1 of ESO Pro was rolled out on December 17 and provides users and administrators with many new software features, among them:

• Customized validation engine that allows agencies to set pre-defined validation rules to meet their needs
• Customized, pre-defined fields that agencies can add or remove from the application as they wish
• New Flowchart items, including ETI verification, cardiac markers, CCR (Continuous Compression Resuscitation), Pericardiocentesis, and warming and cooling
• New Specialty Patient forms, including Advanced Airway, Influenza Screening, Acute Coronary Syndrome, and SAD (Psychiatric Assessment)

This release is based on the culmination of more than two years’ worth of your comments and suggestions. We used our clients’ feedback as the blueprint for how to create the best ePCR system available; to that end, some of the enhancements included as part of this release include:

• Enhanced graphical user interface (GUI) to include all forms of data input including finger, stylus, tab/type.
• Ability for customers to better customize the application to meet their needs.
• Revamped reporting system with greater level of interaction and detail.

A few of our customers are starting to use the new software now, and based on their feedback, and we will soon begin to release it to wider groups.

The March release of ESO Pro™ features an improved download process, making it faster to download data from the ESO server. We’ve also added 17 new medications and 3 new zip codes to the both the web and mobile applications. In addition, we’ve addressed a number of our customer’s enhancement requests, including:

• Restructuring the Mobile Flowchart to allow for easier access

• The addition of a new field to record a room number or department for common transport locations

• The addition of contractures, decubitas ulcers, and BKA to the supporting signs and symptoms list

• Alphabetical sorting of incident locations when accessed from the drop-down list in the mobile application

The ESO October release now delivers customers one-click mobile software installation capabilities, making it even faster and easier to get ESO Pro™ Mobile up-and-running on mobile tablet computers. In this month’s release, we also responded to several of our customers’ other enhancement requests, including:

• The addition of a new user role, plus the modification of an existing role, to better meet our clients’ needs
• Increasing the maximum data input for the Medicaid field in the Billing section of our application
• The addition of patient disposition codes to mirror those in NEMSIS
• The ability to enter international addresses for patients
• The inclusion of new fields in the Ventilator section of the flowchart

With 17 enhancements, the ESO June release contains a considerable number of updates that further enhance the functionality and usability of the ESO Pro Suite application, including:

• The capability to view attachments associated with incidents from within the Quality Management Module
• The ability to select from additional treatment types/interventions on the Incident Detail page
• Quick Notes functionality, which allows providers to so user can write notes in a blank form with the stylus
• Enhancements to cardiac arrest reports

We have added Call Review functionality to the Quality Management module. This allows personnel with the proper level of security rights to review records based on multiple criteria for clinical purposes. The new ability to retrospectively review calls based on personnel, clinical impression and interventions will lead to improved clinical care.

With 23 enhancements, the launch of our new Quality Management module, a major update on the mobile application to .NET 2.0, as well as the addition of release training via Webinars, the February 2008 software release is our most significant to date.

Our new Quality Management module will help organizations improve the quality of clinical care and documentation. The first portion of the Quality Management being released this month is the Documentation Review section. This section will allow EMS organizations to review, rate and approve patient care records and, if necessary, send a note to the provider. The provider will be able to respond back to each message, continuing the process until such time as the patient care record is ultimately “approved.”