ESO Solutions

ESO Connect
 

Volume 2, August 2011

Talladega Nights (and Days!) for Regional Paramedical Services

For more than six years, paramedics from Regional Paramedical Services (RPS), a private EMS organization based in Jasper Alabama, have served as first responders at the Talladega Superspeedway—touted as the “biggest, fastest and most competitive superspeedway in the world.”

Being an integral part of an event that boasts a 2.66 mile NASCAR oval (the longest of its kind) and has a seating capacity of 175,000 spectators is no small operation. RPS posts as many as 13 units at a time in the infield, outside the tracks, and on the campgrounds and provides as many as 10 additional units to staff the track itself. Shifts begin at 7:00 a.m. on Wednesday and run continuously through 2:00 p.m. on Monday. RPS paramedics busily treat a variety of patients from drivers to fans to workers suffering from collisions, burns, assault, falls—virtually anything one can imagine might take place during a long weekend at the race track.

When asked whether the job is coveted by his team, Chris Key, Operations Manager at RPS, replied, “Yes, definitely. Track dispatch is posted close to the grandstand, so it works out really well. When they’re not busy, paramedics can see over the fence from within the truck. They enjoy that.” Key went on to describe how the partnership has given his organization more visibility in the community: “Until RPS took over the contract as sole provider, it was split among several different services. RPS proved to be the most reliable—it was the only organization that has been able to pull off providing a single service at Talladega.”

With more than 80 ambulances and 600 employees, Regional Paramedical Services runs 70,000 calls annually in nine counties across Alabama. Kudos to RPS for the work they are doing in their state and for the Talladega Superspeedway.

Tired of Resetting Passwords for Your End Users?

As long as you have enabled password reset capabilities for users from the admin console, you will never have to reset another password again. To see whether or not password reset is enabled, log in to the ESO Pro admin console and click Roles/Security, then click the Login Policies tab. Be sure that the Enable Password Reset for User checkbox is checked. Be sure to note the variety of other customizable password and lockout policies available to you on this page.

Now, if an end user forgets his password, he can change it himself. To do so, the user should click the Forgot your password? link from the login screen. He will be taken to a page that looks like the following:

Upon entering either a Username and Agency OR Email address, the user will receive an email with a link prompting him to create a new password.

New Faces and Goodbyes

Tim Nichol, ESO Senior Vice President of Technology and Operations, is responsible for overseeing ESO’s Development and Client Services functions. Tim brings a wealth of experience leading technology startup firms through significant periods of expansion and growth. He has held senior management positions at Tivoli, IBM, Factory Logic, Libre Digital and SAP. His passion for work may be matched only by his passion for high school and college football, of which he is an avid fan.

Shankar Chandramohan, ESO Developer, received his Masters in Computer Science in 2005. He has held positions as a university lecturer and programmer analyst; his focus at ESO is on billing and state extracts and the V3 to V4 data migration process. Shankar also enjoys traveling (cold places are his favorite), cooking, spending time with friends, playing badminton and watching cricket.

Allison Honea, ESO Tier I Technical Support Specialist, has worked in technical and customer support since 2005. Her most recent position was with an Internet security firm, where she was responsible for assisting customers with software issues as well as testing new versions of the applications and researching possible security threats. She is dedicated to helping you get the most out of your ePCR software. In addition to being the friendly voice answering your support calls, Allison is a dog lover, avid video gamer and amateur paleontologist.

Mehmet Hoops, ESO Developer, is responsible for developing ETL and database solutions at ESO. Prior to joining ESO, he held positions at Wells Fargo, where he developed inventory tracking and deficiency resolution systems, later moving into ETL and additional Business Intelligence enterprise level projects; and Multimedia Games, developing databases for high transaction systems. Outside of ESO, Mehmet spends entirely too much time in his garden and playing with his fuzzball of a dog.

Arturo Ramos, ESO Developer, has held a variety of Senior Developer positions in social media, video streaming, Interactive Voice Response technology, membership management systems and more. He has worked previously at Varsity Media, Gila Corporation and Manexa. Arturo’s other interests include traveling, hanging out with his four-year-old son, and learning new songs on the piano.