ESO Solutions

ESO Regional User Group – Northwest

June 8 – 9, 2011

 

Agenda and User Group Sessions

CONFERENCE AGENDA

June 8

10:00   ESO State of the Union – Chris Dillie, President and CEO, ESO Solutions

10:30   Improvement 2.0 – David M. Williams, Ph.D.

12:30   Lunch – on your own

2:00     Resourcing the Quality Mandate – Allen Johnson

3:00     ESO Vision for the Future – Chris Dillie

3:45     Break

4:00     Community Feedback/Q & A

5:30     Social Hour – Hosted by ESO Solutions and Systems Design

 
June 9

9:00     Quality Measures for EMS Supervisors – Troy Hagen

10:15   Break

10:30   Turning Data Into Dollars – Mark Spice

11:00   Technology Panel – ESO Customers

USER GROUP SESSIONS

Improvement 2.0

Okay, now all of your data is electronic. Want to know if the newbies are better than the dinosaurs at capturing patient allergies? You can. How about whether motor vehicle collisions that happen during morning rush hour produce more transports than collisions that occur during evening rush hour? Answers are just a click away. Enhance reliability, reduce patient harm, and improve outcomes? Yes, you can.

Electronic medical records provide a key tool to help agencies finally tackle improvement, yet most organizations are still struggling with acting on all of the data they have access to, still practicing status quo “quality improvement” (aka “QA”) to inspect for bad apples, and still shaming and blaming providers for system issues that are the fault of leadership. How can we lean forward and improve quality? In this session, Williams will share pragmatic approaches to leading improvement based on real world applications and what’s working in health care. Current ESO client systems will profile the work that they are doing and share their data. After this session, you will never think of QI in EMS the same way again.

David M. Williams, Ph.D. advises EMS organizations and hospitals across North America and Europe on improvement. He is on the faculty of the Institute for Healthcare Improvement, supporting them as an improvement advisor to large scale patient safety collaboratives, and is the former commander over quality for Austin/Travis County EMS.

Resourcing the Quality Mandate

Although the future of health reform in America is difficult to predict, a few things are clear: To be successful in the brave new world, healthcare providers will need robust data management systems that integrate with other healthcare partners. Payers will mandate quality to ensure that the services delivered provide value. Hospitals and physicians are preparing for meaningful use. What will this mean for EMS, and how will we achieve meaningful use in our industry? ESO Solutions is preparing to assist you to resource the quality mandate.

Allen Johnson served as the Chief Executive Officer for Montgomery County Hospital District from 2005 to 2011. He obtained a B.S. in Psychology and a Masters of Public Administration degree from Texas A&M University. He has been active in EMS as a paramedic, educator, and administrator for 25 years. Johnson serves on numerous healthcare advisory councils and is a Board Member for the Wartburg Theological Seminary.

Quality Measures for EMS Supervisors

In the age of performance, quality measures have become the norm for benchmarking and standards. Most EMS agencies know their response time performance and intubation success rate but have no quality measures for their employees’ behavior and actions. In this session, we will discuss the challenges and opportunities of establishing effective quality measures for EMS supervisors and all employees. If personnel are truly our most valued asset, now is the time to help them achieve optimal performance.

Troy Hagen is the Director of Ada County Paramedics in Boise, Idaho. He has been in EMS for more than 22 years. He was the 2010 Pinnacle Leadership Award Winner and was recognized for outstanding dedication to improving EMS, and for his lead role in developing a white paper entitled “EMS Makes a Difference,” which was published by the U.S. Department of Transportation. Hagen is President-elect of the National EMS Management Association (NEMSMA) and serves on the National Emergency Medical Services Advisory Council (NEMSAC).

Turning Data Into Dollars

If your agency relies on EMS billing revenues, then this presentation is for you. In it, we will examine how the completeness, detail, and accuracy of patient care documentation coming in to the billing agency can contribute to a cleaner claim—and how cleaner claims can lead to increased revenues for your organization.

Mark Spice has been the Chief Executive Officer of Systems Design, the Northwest’s EMS Billing Services leader for 22 years, since 2008. For the past two decades, his corporate management experience has included manufacturing operations, sales and marketing, financial management, business development, and strategic planning. By meeting the needs of EMS agencies with a combination of state-of-the-art technology and world-class customer service, Spice has helped grow Systems Design into a premier provider of high quality, reliable EMS billing services.